JOHOR BARU: The Customs Department is changing its strategy and using a "friendlier" approach to get businesses to comply with the goods and services tax (GST) regulations.

Deputy director-general (enforcement and compliance) Datuk T. Subromaniam said the new approach was being used in operations conducted under the Customs Blue Ocean Strategy (CBOS) where enforcement officers visit premises to explain and listen to the problems faced by business owners in obeying the regulations.

He said this was needed because there were some businesses that had failed to declare their GST collections to the Government.

He said there were those who declared their statements but did not pay the necessary amount to the Government as well.

Subromaniam said previously the Department took an enforced compliance approach but switched to an informed compliance approach to better reach out to the people.

"The operations started in September and we have visited about 20,000 GST registered businesses where an additional RM1bil was collected," he said before launching the nationwide CBOS at the Johor Customs building here on Wednesday.

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